From our experience we definitely agree that reservations, cost and check-in/checkout process has gotten better. We try to make all of our hotels online and the booking/canceling is very easy. The costs of hotels are competitive in my opinion especially if you do the research and I love the research to find the best hotel for the best price. Researching our hotels, flights, and activities is a major fun part of our trips. The check-in/checkout process is very easy and we love the option to check out in your hotel room with the TV. But with all the technology and we whole heartedly agree with the internet connections can be a nightmare. This is definitely an area where hotels can improve and market if they can make it easy for all levels of technical no how.
Passionate for everything related to China travel.